Billing, Cancellation and Refund Policy
Effective date: July 28, 2026
This policy explains how subscriptions and invoices work for Exploration Maps. It forms part of our Terms of Service.
Plans
The Free plan requires no payment and no card. Pro is offered as a monthly or annual subscription; current prices are shown on the pricing page and at checkout before you pay. Prices are in US dollars and exclude any taxes that may apply in your jurisdiction.
Payment and renewal
Payments are processed by Stripe. We never receive or store your full card details.
Subscriptions renew automatically — monthly plans on the same day each month, annual plans on the same date each year — until you cancel. Your card is charged at the start of each billing period. If a payment fails, Stripe will retry; if it continues to fail your subscription may be cancelled and your account will return to the Free plan.
Cancelling
You can cancel at any time from Account → Plan & Billing, which opens the Stripe billing portal. Cancellation takes effect at the end of the billing period you have already paid for — you keep Pro access until then, and you are not charged again. We do not require you to contact us to cancel.
Cancelling does not delete your account or your projects. Projects saved beyond the Free plan limit remain in your account and stay accessible; you simply cannot create new ones past the limit until you upgrade again.
Refunds
If the Service does not work as described, contact support@explorationmaps.com and we will try to fix it or refund you.
- New subscriptions: if you are unhappy with Pro, tell us within 14 days of your first payment and we will refund it in full.
- Renewals: if an annual renewal charged you unexpectedly, tell us within 14 days of the charge and we will refund it, provided you have not made substantial use of Pro features in that period.
- Service failures: if a defect or outage on our side prevented you from using Pro for a meaningful part of a billing period, contact us and we will refund or credit that period.
- Partial periods: outside the cases above we do not refund unused time on a period you have already started, since you keep access for the rest of it.
Refunds are issued to the original payment method, normally within 5–10 business days of approval. Where local consumer law gives you stronger rights — for example a statutory right of withdrawal — those rights apply and this policy does not reduce them.
Invoiced and custom work
Bespoke work (for example a custom map package or an enterprise arrangement) is quoted separately and billed by invoice through Stripe. Invoices are payable by the due date shown on the invoice. Unless the invoice or a written agreement says otherwise, invoiced work is refundable only for work not yet delivered.
Price changes
We may change prices. Existing subscribers get at least 30 days' notice before a new price applies at renewal, and can cancel before then.
Contact
Billing questions: billing@explorationmaps.com